Auxiliary Services

Auxiliary Services is managed by the PNW Procurement Department and supports the college mission by providing various essential support services to the campus community.

Auxiliary Services is the liaison between the vendors providing these services and the campus community.

  • Food Service
  • Bookstore
  • Copier Program
  • Vending Services
  • Laundry Equipment

Please contact auxiliaryservices@pnw.edu for any issues or concerns related to the auxiliary services listed above.

Auxiliary Services

PNW Dining & Catering

The attached Campus Catering Policy provides information concerning Chartwells, PNW’s food service partner.

If you are hosting an event on campus that will offer food or beverages and the event will be held in an area listed in the Campus Catering Policy then review the enclosed policies and follow the procedure listed below.

  • Contact Chartwells at least ten days prior to the date of your event to begin the catering process.
  • Food and beverage orders must be submitted at least five days prior to the event.
  • The guaranteed guest count should be confirmed three days prior to the event.
  • A quote must be requested from Chartwells for events held in locations listed in the policy. Chartwells maintains “first right of refusal” for all events.

To learn how to enter a catering request you may watch this brief video.

Catertrax Catering Requests – Hammond

Catertrax Catering Requests – Westville

Outside Food & Beverages

If an outside food vendor (other than Chartwells) will be used, please make note of the following:

  • If the outside food vendor will set up or serve food on-site at any PNW location, then a contract must be in place with the vendor prior to the event.
  • Please complete the food vendor contract request by visiting: our form section or contract section at Finance and Business Services
  • If the event will be serving the general public, in addition to the PNW community, then the following steps must be taken:
  • temporary food service application must be submitted at least seven days prior to the event along with the following documents: vendor’s retail license, last two inspections, and certified food manager’s certificate. The Temporary Food Service Application must be approved before the event is held.
  • This policy also applies for all food/beverages purchased from a grocery store, delicatessen, pizzeria, etc., that will be served to the public

Bookstore

The PNW Bookstore has all of your textbook needs and many other products including:

  • Required Textbooks (new, used and rental)
  • E-Books (one-time download)
  • School supplies, flash drives and backpacks
  • Software (academically priced)
  • Study aids and test prep materials
  • PNW clothing and gift items add link

For more information please visit: https://www.pnw.edu/bookstore/

Copier Program

Minor issues, such as paper jams, can be directed to the PNW Customer Service Center (CSC) @ 1-219-989-2888 or csc@pnw.edu.

For toner, equipment service or other supplies:

  • Adams Remco – Call 800-627-2113 and provide the customer representative with the ID number located on the front of the copier
  • Cannon IV  Call 800-680-4353 and provide the customer representative with the ID number located on the front of the copier.
  • Order Printer  To order a new printer please complete the Request for Copy/Print Device Questionnaire. Email the completed questionnaire to auxiliaryservices@pnw.edu The information you provide on the questionnaire will determine if a supplier assessment is needed to fulfill your request.  In the subject line of your email please provide department name, your name, and general request information so we can better track your request

Vending Machine Issues

If you fail to receive your product or change your money can be refunded at the Café on either campus. Please contact aux services to report any faulty vending equipment.

Note: The snack machines have drop sensors. If you use a credit card and do not receive your product you will not be charged, however, beverage machines are not equipped with drop sensors and a refund should be requested.

Forms & Policies

Contact us

Duncan Marriott

Associate Director, Procurement and Auxiliary Services

SAB 1023 (Hammond)

219 989-3199

Mary Elizabeth Klotter

Auxiliary Services Coordinator

SAB 1020(Hammond)

219 989-2511