Any maintenance problem should be reported immediately to the University Village Facilities Team by contacting the front desk of your building and reporting it to the Community Assistant. Only HRE staff members are able to submit maintenance requests.
The HRE Maintenance personnel are committed to serving you promptly! Residents are expected to cooperate with all maintenance staff members so that repairs can be completed as quickly as possible.
By submitting a work order, the resident implicitly gives the HRE Maintenance personnel permission to enter his/her apartment to make the repair whether the resident is present or not present at the time.
Please make special note that EMERGENCY work orders submitted after normal business hours and on weekends will still be addressed by a maintenance staff member that is called back to campus. This may take longer than emergencies that are reported during the day, so please be patient. Please notify the Resident Assistant or Community Assistant at the Service Desk of such emergencies immediately.
Vending Machine Issues
Please contact Canteen Vending at 1-800-676-6652. Be prepared to provide them with the vending machine number found on a sticker on the front of the machine.
Washer and Dryer Issues
Please contact Wash Laundry at 1-800-521-9938 or go to fixlaundry.com. You will need the machine ID found on the top panels of the washers and dryers.
UPDATE: Our lunadry system is changing! Starting December 10th, all of our current machines will be removed and then replaced with new ones. We will have a new system when everyone returns from winter break in January 2019. Please check your email and mailbox for more updates this semester!