FAQs

For prospective residents who would like to apply to live in University Village, please consult the following link for instructions outlining how to apply to University Village: Click Here To Apply!

Students applying for Housing have a few options regarding payment. Please understand it could take up to 48 hours for your payment to be reflected on your student account (so Housing Staff can see it). We appreciate your patience as we update your Housing Application progression.

Check out our How to Video on Facebook here: https://fb.watch/aU7yNLQbbp/

Online Payments:

• Go to Bills and Payments tab on the left.
• In the “Bills and Payments” box, click on Bill and Payments Portal (at that point a separate window will begin to appear).*
• In the new window, there should be a tab on the menu bar that reads “Deposits,” click on it.
  • to pay your Application Fee: Go to the “Make a Payment” option in the menu bar
  • You should see the Housing Application fee as an option to pay (it will take 72 hours for this charge to be reflected in your student account). If you don’t see it, you can include it in your deposit total be entering $220.00 OR you can wait and check back later.
• Select a term (must push the select button).
• Select the type of deposit- Housing (must push the select button).
• A box will appear at the bottom of the screen, type in $200.00 and click continue.
• Select the method of payment and enter in the information (you will have the option to save this method for future payments)
• Click continue through the confirmation and receipt steps.
• Please understand it could take up to 48 hours for your payment to be reflected on your student account (so Housing Staff can see it).

* Popup Blocker must be turned off.

Questions about the online payment process should be directed to the Bursar at (219) 989-2560.

In Person (at the Enrollment Services Center in Lawshe Hall)
You can pay with cash, money order or check (make checks payable to Purdue University Northwest).

International Students
International students can pay for housing costs via an electronic transfer of funds or ‘wire transfer.’ To request information regarding wire transfers, please email the Bursar’s Office at bursar@pnw.edu with a subject line entitled “Request for Wire Transfer Information.”

The $200.00 Housing Deposit that must be on file in order to be considered for a space in University Village serves only as a deposit for any possible damages while in residence. The Housing Deposit does not guarantee an assignment in University Village.

Apartments in University Village are gender specific. Floors in The University Village are co-ed. We offer a Gender Inclusive Community option as well! For more information, please contact us at housing@pnw.edu.

If a prospective resident has been assigned a Waitlist number, the Department of Housing and Residential Education will assign the prospective resident to an open space in the order of their Waitlist number. For example, if the prospective resident’s Waitlist number is 10, the individuals with Waitlist numbers of 1 through 9 will be assigned to any open spaces prior to a space being assigned to the prospective resident with the Waitlist number of 10.

The waitlist will be online this year and will be able to be viewed at any time. Once you are placed on the waitlist, you will be issued a list and a number. You will be able to visit that website to view your placement on the waitlist at any time.

Please note: there will be different Waitlists for First-Year Students and Returning Students, and residents will only be tracked in one list, based on their status.

If there are still students on the waitlist in October, we will work with those students to be assigned to a space for the spring semester (they will have priority over all new spring students/applications) and the waitlist will be reset. The old link will no longer work and a new one will be issued.

Just follow this link to view our Waitlist.  Remember: there is a different tab and waitlist for Returner and New students, so make sure you’re looking in the right one!  Your Waitlist ID should have been communicated to you in your Waitlist Notice email; please use that to find yourself on the Waitlist.  The closer to 0 you find your Waitlist ID, the closer you are to being assigned a space.

If the prospective resident has been assigned a Waitlist number and has not accepted an assignment, the prospective resident must cancel the housing contract in order to have the housing deposit released. If the prospective resident cancels the housing contract, they will lose their spot on the Waitlist.

To cancel the housing contract while on the Waitlist, the prospective resident must submit a cancellation request via this form (reason: Waitlist Withdrawal). Please note:when the housing deposit is released, it will go toward any outstanding balances on the student’s account first. If there are no outstanding balances on the student’s account, then the housing deposit will be issued back to the prospective resident. Please contact the Bursars Office for more information.

We understanding paying for housing on campus takes planning! Please be sure to read all of the options below so you know what is available to you! You will not be able to move in until you have paid your balance in full or have set up a payment plan.

Financial Aid
Inquire with the Office of Financial Aid by calling their office at 210-989-2301 or check your Financial Aid status online via myPNW.

Payment Plan
Set up a monthly payment along with your tuition and fees using the online payment plan. Inquire at the Bursar’s Office by visiting Lawshe Hall, calling (219)989-2560 or online via MyPNW.

We met with our Financial Aid office to discuss this more and hope this video will help you see that you can make living on campus a part of your PNW experience! (video below)

Your Housing Application is considered complete when you have completed all of the application items outlined on our website. This includes:

• Housing Application (online)
• Housing Application Fee
• Housing Deposit
• Completed Immunizations (verified by MedProctor)

Once these items are all complete, you will be notified via email. We will then put you on our ready to be assigned list based on the date you first submitted your application and the date we record your application as complete (based on the items noted above). You will then need to find as many roommates as possible (if you would like to pick your roommates- if not, we can find some for you!) and be patient as we work to find the right space for you in University Village.

Fill out a Housing Contract Cancellation Petition form found here: Forms and Docs. Please follow the instructions found on this page and submit the contract petition online along with any supportive documentation needed to help Housing make their decision. Each petition is reviewed and handled on a case-by-base basis and will take up to 10 business days to process. All communication will arrive via your PNW student email.

PLEASE NOTE: Cancellations after the start of the contract term will result in a significant financial penalty. Please be sure to email/communicate with our Assistant Director of Housing Operations (shepar13@pnw.edu) prior to moving out and finding new housing off campus.

Once you have submitted your Housing Cancellation Petition you have two ways to proceed:

1. You can go ahead and move out immediately. Please make sure you check out properly by cleaning out your room and stopping by the front desk for your building to complete an Express Check out Envelope (you will return your mailbox key and get your sticker taken off your ID as well- this will remove your access to your room and the building). Your housing charges will end the day you complete this process. If you move out without completing this process, you will continue to be charged housing fees until Housing staff find your room empty (which will result in a $50.00 Improper check out fee).
   • If you are informed that your petition was denied after moving out, you will able to move back in to avoid cancellation fees, however, you will need to complete a new Housing Application and submit another $200.00 deposit.
2. You can continue to live in housing until a decision is emailed to you. During this time you will continue to be charged for each day you are living in your apartment (based on your contract). Once you are informed of your decision, you can then move out by completing the check out process by the date indicated in your letter. This process starts by cleaning out your room and stopping by the front desk for your building to complete an Express Check out Envelope (you will return your mailbox key and get your sticker taken off your ID as well- this will remove your access to your room and the building). Your housing room charges will end the day you complete this process (this does not include any cancellation fees as indicated in your letter). If you move out without completing this process, you will continue to be charged housing fees until Housing staff find your room empty (which will result in a $50.00 Improper check out fee).
   • If you submit your petition within 20 days of the end of the end of the contract period (noted in your contract), you will not be refunded for any housing room charges.

Assignments will be given to each student based on the following items (as outlined in the Housing Contract). There is a Application Priority Date each year, please be sure you are aware of this date and do your best to complete everything by/before this date.

1. Date/time of your completed Housing Application Items (see “When is my application considered complete?” above for more information)
2. Students must be registered as full time (12 hours for undergraduate students; 8 hours for graduate students) by the dates indicated in the Housing Contract. They can also be found here on our website. If this date is not honored, the students risks losing their assignment and will be placed on the waitlist.
3. Students who have lived on campus for less than 8 semesters, will be given next priority.
4. Students who are in good conduct standing (not currently/recently on housing probation, no overdue sanctions, etc.), will be given final priority.

Assignments staff from the Department of Housing and Residential Education will be in contact with the student who has applied to live in University Village via their PNW student email. Assignments staff assesses the eligibility of each resident on a first-come, first-serve basis. In order to be considered for an assignment, the prospective resident must have all materials submitted and a space must be available for assignment. If the prospective resident is eligible for assignment, our Housing Operations Coordinator will contact the prospective resident with a completion notice. The student’s assignment information will be send via the students PNW student email at least two weeks before move in day.

While the Department of Housing and Residential Education does not guarantee roommate requests, we will do our best to accommodate such requests. To increase the likelihood of being assigned with the person you have requested, please make special note of the following:

1. Each prospective resident should submit his/her completed housing materials as soon as possible.
2. Each prospective resident needs to request/confirm their potential roommate in the housing application.
3. The roommate request must be accepted mutually.

These helpful hints do not guarantee that a roommate request may be granted, but will increase the chance of the assignment being made.

In the event that roommates cannot resolve an issue despite completing a roommate agreement and meeting with their RA for a room mediation, residents can submit a Room Change Request Form online when the room change request form is available. After residents complete this form, it will be submitted to Assignments staff for review. Residents will then meet with the Community Director and discuss the room change request, at which point Assignments staff will approve or deny the request. All cases will be reviewed and handled on a case-by-case basis.

To assist with preventing the continued spread of COVID, there are items we are recommending all students bring with them to campus. These will be helpful not only in your room/apartment, but also while in classes and on campus:

• Face coverings (enough for a week) with proper bag to wash them in
• Disinfectant wipes for the apartment and your backpack
• Disinfectant spray/cleaner for common areas/bathroom
• Hand soap
• Hand sanitizer
• Digital Thermometer
• Tissues
• Band-aids and antibiotic cream
• Allergy and anti-diarrheal medication
• Over-the-counter fever reducer medication (such as Tylenol or Paracetamol)
• Contact information of your health care provider
• Health insurance contact information
• Gloves

The staff of Housing and Residential Education encourage residents to speak directly with the roommate with which he/she has a conflict. In the case that direct communication is not accepted or is not appropriate given the circumstances, the resident is encouraged to speak with his/her Resident Assistant. The Resident Assistant will advise, make suggestions, or intervene given the circumstances. In some cases, the Resident Assistant will alert HRE Senior Staff of the situation who will step in to mediate the concern. The staff of Housing and Residential Education encourage residents to communicate with one another to resolve conflicts.

EDUROAM

The primary wireless network at Purdue University Northwest, eduroam should be used whenever possible.  This network broadcasts throughout PNW and is also used by institutions around the world, including the other Purdue University locations.  You can use your @pnw.edu email address and career account password to connect to eduroam at any of these locations.  Cell phones, tablets, laptops, and computers should all be connected to eduroam when connecting wirelessly.  Any issues connecting to eduroam should be reported to the PNW CSC using this form, or by emailing CSC@PNW.EDU.

How to connect:

1. Select “eduroam” from your wireless settings.
2. Enter your username in the following format: “username@pnw.edu”.
3. Enter your current PNW career account password.
4. Connect.

If connecting from a mobile device, you may be asked to enter additional information:

• EAP Method = PEAP
• Phase2 Authentication = MSCHAPv2
• CA certificate = Do not validate

Troubleshooting:

• If you have been off campus for a while, and are unable to reconnect to eduroam upon returning, use your device to FORGET the eduroam network, and then reconnect to it.  If that does not work, please contact csc@pnw.edu.
• Have you changed your password lately?  If so, you will be asked to reconnect to eduroam with your new password.

For more information about eduroam, and where it can be found around the world, click here!

CalnetMedia or PNW-Media

These networks are designed solely to support devices unable to authenticate to eduroam.  Examples include gaming consoles, smart TVs, and TV addon devices (Roku, Apple TV, Chromecast, etc.)  Devices able to authenticate to eduroam, such as mobile devices, laptops, tablets, computers, etc. should NOT be connected to CalnetMedia or PNW-Media.  Connecting to this network from unintended devices will not work.  Any issues connecting to CalnetMedia or PNW-Media should be reported to the PNW CSC using this form, or by emailing CSC@PNW.EDU.

How to connect:

1. Fill out this form with information about your device.
2. The CSC will reply once your device is registered and give you further instructions on how to connect.

ATTWIFI

ATTWIFI is a guest network available to those visiting the PNW campus and unable to connect to eduroam.  While it can certainly be used as a backup network in the event of a wireless outage affecting the other networks, attwifi should never be relied upon as the primary network for those with access to eduroam as it is much slower in comparison.  This network may also become unreliable if more than the intended audience connects to it.  Issues with the attwifi network should be reported to the 24/7 AT&T Wi-Fi Technical Operations Center at 1-888-888-7520.

How to connect:

1. Select the attwifi network from your wireless settings.
2. Agree to the “Acceptable Use Policy”.
   1. If you are NOT automatically prompted to this policy, please open your web browser which should then redirect you properly.
3. Connect.

You can also look at the following articles:

• Windows 7
• Windows 8 and 10
• Chrome books
• Android
• IOS
• MAC

• Amplifiers
• Wireless Router/Splitter
• Sub woofers
• Extra Furniture (sofas, mattresses, futons, etc…)
• Liquid filled furniture
• Weapons (including knives that are not kitchen knives and any items that mimics a real weapon such as paintball guns)
• Candles
• Wall decals/stickers
• Halogen Lamps
• Incense
• Mini fridge taller than 20 inches
• Outside Grills
• Fireworks
• Deep Freezer
• Large Appliances
• Hoverboards (any self-propelled scooter device)
• Pets (except fish in 10 gallon tanks)
• Dart Boards
• Nerf Guns
• Radio Transmitting Equipment
• Doorway pull up/chin up bars
• Vertical/weight bearing tension rods
• LED self-adhesive flex strip lights

New Residents to University Village should first talk to all their roommates about what their are bringing to ensure there are not duplicated items in kitchens and living rooms.

Here is a list of suggested items:

Bedroom (Provided: Twin XL size bed, dresser, desk and chair)

• Sheets (Twin Extra Long)
• Blanket (Comforter) and Pillows
• Alarm Clock
• Computer and Printer (Wireless printing is not allowed, so be sure to bring a printer cable!)
• Ethernet Cord (Wi-Fi is Available but plugging into ethernet is a faster connection)
• TV
• Small Lamp
• Shower curtain rod and shower curtain/drape for closet (if applicable in Griffin Hall)
• Keyed Lock for personal items (all top drawers of our chest of drawers have a place to put a lock if you want to secure certain items)
• Micro-fridge (recommended for rooms with bunk beds- double rooms) no larger than 3.2 cu.ft.

Bathroom (Provided: shower, toilet, sink w/ mirror)

• Towels
• Bath Rug/Mat (these are REQUIRED for each resident to have)
• Shower Curtain (these are REQUIRED for each resident to have)
• Toilet paper
• Toilet Brush
• Bathroom Cleaning Chemicals
• Rags and/or sponges to clean bathroom

Living Room (Provided: Sofa, Chair, Coffee Table, End Table, Entertainment Center)

• Compact Stereo (Quiet Hours at 11pm)
• TV and HDMI Cord (streaming service provided)
• Floor Lamps (no Halogen Bulbs)

Kitchen/Dining Area

• Plates, Cups, Glasses
• Utensils (Silverware)
• Pots and Pans
• Coffee Maker
• Toaster
• Cleaning Supplies (Soap, Chemicals and Rags)
• Garbage Can and Bags
• Recycle Bin (bags are available at the front desk of your building)

Laundry (Provided: 3 washers and 3 dryers per floor)

• Detergent (HE preferred)
• Fabric Softener
• Basket
• Hangers

The Health and Safety Inspection is a tool used by Housing and Residential Education to check on the cleanliness status of each apartment suite, to address any maintenance concerns discovered by staff, and to assist residents in getting into a cleaning routine. Health and Safety Inspections are conducted once or twice each semester by Resident Assistants and maintenance staff of the Department of Housing and Residential Education. Residents are usually notified of the date and time frame when Health and Safety Inspections will be conducted (thought inspections may happen at anytime). Residents should prepare their apartments prior to the Health and Safety Inspection. If residents fail their health and safety inspection, they will be documented and, when necessary, the Department will step in to address cleanliness concerns. If the Department needs to address cleanliness concerns, the residents of the apartment suite will be charged for the labor and supplies related to cleaning and maintenance needs of the apartment. In addition, it is a violation of housing policy to fail a health and safety inspection and this failure will be a part of the student’s conduct record.

If a resident discovers that something needs to be fixed in his/her apartment, the resident should report the concern immediately to the front desk of their building. For more information please visit our Work Order Page. The University Village Maintenance Crew members do their best to address concerns in a timely manner.

You should also put this in your Room Condition Report (RCR) which will be available to you in the Housing Portal 72 hours after checking into you room. You will receive an email with instructions so please be sure to read them fully so you aren’t charged for any damages that were present when you moved in.

Residents of The University Village are assigned a mailbox on the first floor of the building in which they live. Residents receive a key for their individual mailbox. Please Note: Under no circumstances should a resident give his/her key to anyone else. If a staff member of Housing and Residential Education discovers that a mailbox key is in the possession of someone other than the resident, the staff member will confiscate the mailbox key and write an incident report about the situation.

Hours will be posted as to when packages will be distributed. If a resident receives a package, the package will be logged and the student will receive an email when their package is ready to be picked up. The resident must present his/her ID to the Griffin Hall front desk during the hours indicated in the notification email to retrieve the package. If the resident is unable to retrieve the package during these hours, he/she may make special arrangements with the HRE Staff to pick up the package by emailing housing@pnw.edu or by calling (219) 989-4150.