Maintenance Requests

Any maintenance problem should be reported immediately to the University Village Facilities Team by contacting the front desk of your building via phone at 219-989-8323. Only HRE staff members are able to submit maintenance requests.

The HRE Maintenance personnel are committed to serving you promptly! Residents are expected to cooperate with all maintenance staff members so that repairs can be completed as quickly as possible.

By submitting a work order, the resident implicitly gives the HRE Maintenance personnel permission to enter his/her apartment to make the repair whether the resident is present or not present at the time. Due to the current public health crisis maintenance cannot be present in a confined space (e.g. bedroom, bathroom) while others are present. You may be asked to leave certain areas while repairs are being made. 

Please make special note that EMERGENCY work orders submitted after normal business hours and on weekends will still be addressed by a maintenance staff member that is called back to campus. This may take longer than emergencies that are reported during the day, so please be patient. Please notify the Resident Assistant or Community Assistant at the Service Desk of such emergencies immediately.

 

Door Issues:

  • Are the lights blinking? See what the mean here: Onity Integra Light Codes
  • Batteries dead?– You can call the front desk and an RA will change them OR you can change them yourself!

 

Vending Machine Issues

Please contact CL Vending at 1-219-374-4041.  Be prepared to provide them with the vending machine number found on a sticker on the front of the machine.

Washer and Dryer Issues

Please contact Jetz Laundry at this website to report a problem.  You will need the machine ID found on the front of the washers and dryers.