Annual Review 2021-2022

PNW's IS's impact stretches across the University, providing thousands with tech support, ensuring wireless connections between all campus locations, and supplying resources to work digitally.

2021-2022 Highlights

69 database upgrades and patches

1st IS Scavenger Hunt for students using the PNW Mobile app

18 publications, presentations and articles

69 enterprise-wide application projects completed

700+ faculty & staff participants in the 2nd PNW eConference

279 updated/optimized enterprise-wide software

418 Computers replaced

10 diversity and inclusion educational opportunities promoted

Customer Service Center

Whether you’re on or off campus, the CSC Help Desk is available to help with anything tech-related from resetting your password to helping you set up your new device.  Need to know more about PNW’s web conferencing tools, storage capabilities, classroom technology or computer labs? We’ve got you covered.

Two students sit at a table. They are both looking at laptops.

  • 14,581 phone calls answered
  • 417 virtual helpdesk contacts
  • 97% satisfaction rating
  • 15,956 tickets created
  • 8,212 emails answered
  • 4,795 walkup contacts

Office of Instructional Technology

Whether student, faculty, or staff, the OIT provides solutions to enhance instruction and increase efficiencies for student learning and success. From Brightspace course management and design, screen recording tools, to leveraging survey tools for your office, OIT is here to help you pair the technology to obtain your goals.

Trainings Conducted

  • 1,450 Student Training Impact
  • 202 Faculty/Staff Training Impact

Help Desk Support

  • 2,607 On demand 1-1 Consultations
  • 94% satisfaction rating

University Library

From databases to library guides, we can help you find the resources you need.

Three students sit at a table in the library. They are all reading books.

71 In-Person Sessions

  • 1,580 Participants

43 Online sessions

  • 1,029 Participants

196 Reference Consultations

  • 395 Participants

Welcome to Your Virtual Office

The transition to remote has required effective, easy-to-use technologies, and PNW has provided the tools to make this happen.

Zoom Statistics

  • 638,809 Zoom meetings
  • 3,238,928 participants in Zoom meetings
  • 162,952,551 minutes of Zoom meetings
  • 25,530 active Zoom users
  • 842 Zoom meetings by one user
  • February 2022 was the busiest month in Zoom
    • 77,463 meetings

Countries calling into Zoom Meetings:

  1. United States
  2. India
  3. China
  4. Vietnam
  5. Nigeria

Connecting PNW Today and Tomorrow

Research, virtual instruction, web conferencing, email, instant messaging – our network is essential to almost everything we do at PNW.

  • 567 average daily wireless devices
  • 532 Mbps average monthly internet traffic
  • 1,463 peak wireless devices
  • 2.50 Gbps peak monthly internet traffic
  • 735 wireless access points

The Increasingly Digital Workplace

Innovative tools powered by IS solutions and staff have been making an impact for years at PNW, and even more so with the sudden switch to remote. Official documents can be signed. Millions of files can be stored.  Cloud-based platforms allow for easy collaboration. And it can all be done digitally.

IS has:

  • 25, 291 documents indexed in the Banner document management platform
  • 4, 325 Cognos reports processed
  • Centrally managed computers
    • 3,901 Windows
    • 104 macOS
    • 39 iOS

Staying Connected in the Cloud

PNW’s official email system offers students, staff, and faculty a quick and secure way to communicate, and cloud capabilities provide the necessary tools for learning and collaboration.

  • 224,000 PNW email messages handled
  • 195,000 Spam filtered per day
  • 51,960 PNW email accounts
  • 41.9 TB total size of all emails in the PNW email environment
  • Unlimited email storage