What is the issue and Who is affected?
A fake email made its way into targeted PNW Faculty and Staff mailboxes portraying to be from our support ticketing system, asking you to review the details of a support ticket which contains a malicious link.
When did the problem start?
On January 29, 2019 at approximately 11:32 AM the following message started circulating via Email:
BEGIN MESSAGE ****
END of MESSAGE ****
Is there anything that the affected users should do?
- Always verify the sender of the email and verify it is from a trusted source.
- In this targeted email, the scammers were sending the phishing email from a compromised account of another academic institution.
- DO NOT click on the link or provide your username and password. Delete the message and empty it from your trash.
What are we doing?
Information Services is taking necessary steps to block and protect against this message. A big THANK YOU to all the faculty and staff that reported this email which helps us place protective measures to stop the malicious source.
How are the users affected?
By clicking on the link you will be directed to a website that is infected with malware or you will be asked to provide your username and password. Do not click on link or provide your user name and password.
Who is the contact person?
If you have any questions or concerns or you feel your computer may have a virus or malware, please contact the Customer Service Center at 219-989-2888.
It takes a village to fight against SPAM and Phishing attacks. Please stay vigilant and keep an eye out for these types of phishing emails and report them to firstname.lastname@example.org.
If at any point you are not sure if an email is legitimate, please send a request to review the suspicious email to email@example.com. Information Security Services will review the submission and get back to you to take appropriate action(s) to protect PNW from future emails from the malicious source.