Q: What is myPNW proxy?
A: Students can give parents, legal guardians, or other trusted parties access to view certain pieces of their student information online. This access is referred to as proxy access, and the person who is granted this authorization is called myPNW proxy. The student controls the entire process through their myPNW Portal, and can add anyone with a valid email address as a proxy.
Q: How do I establish a proxy?
A: The student must log in to the myPNW Portal to create an account for the proxy. Click here for detailed instructions to assign Proxy Access.
Once the student has set up the proxy account, login information and account setup directions will be sent to the proxy’s email address. Note: The proxy must have a valid email address in order to access the site.
Q: What information can a proxy see?
A: A proxy will only see the pieces of information they have been authorized to view. Students select which information pages will be viewable when they set up the account, and can grant and remove access through the PNW Proxy Access Management page at any time. Examples of information a student may grant access to are final grades, mid-term grades, registration and class schedule. The University cannot adjust what information the proxy can see; only the student can grant access to their information.
Q: Can an email address be assigned as a proxy for multiple students?
A: Yes. Proxies are identified by e-mail address, and multiple students can assign that address as a proxy. This is particularly useful in the case of siblings who each attend Purdue University.
Q: When a proxy receives access to multiple students’ records, can each student set up different levels of access?
A: Yes. Each student who grants proxy access to an email address has complete control over the information that the proxy can access, including start and stop dates.
Q: Can multiple proxies use the same email address?
A: Ideally, no. However, if parents share an email address and a student wishes to grant proxy access to both using that address, the student can do so. If this is how the student wishes to set it up, we ask that, when completing the first-name field, the student enters both first names (example: Mary and David). In the relationship description field, enter “parents” or “mom and dad” so that it is clear to any administrator reviewing the permissions that this e-mail address is for more than one person.
Q: How do I modify the access I previously gave a proxy?
A: A student can modify the proxy access by checking or unchecking any of the boxes in the Authorization tab. If you want to add access to a page then check the box and if you want to remove access to a page then uncheck the box.
Q: How do I completely remove the access I previously gave a proxy?
A: A student can remove proxy access in multiple ways. First, the access can be removed by unchecking all of the boxes in the Authorization tab which removes access to the pages. Alternatively, the student can change the Stop Date on the Profile tab to the current date. If this option is used, the proxy will no longer see the student’s name when they log in. Lastly, if the proxy has not viewed any information the student will have a button to “Delete Proxy Relationship”. This button disappears once the proxy has a viewing history.
Q: Will my proxy be notified if a modification is made, including removing authorization?
A: No. There is no automatic notification sent to the proxy when a modification to authorization access.
Q: How do I give my proxy access to Billing and Payment information?
A: Proxies cannot see billing information and or pay bills unless the student sets up their proxies as authorized user within the bill payment system. This is a separate process from myPNW Proxy Access. Click here for detailed instructions on how to set up access for Bursar Bill and Payment Authorization.
Q: What is a passphrase?
A: A passphrase is a unique code word or phrase that may be assigned by a student to each proxy he/she sets up. Proxies need to use their passphrases when they call university departments for assistance regarding the information they have been authorized to view. Students create a passphrase when setting up the proxy access account. University administrators will validate these passphrases and the proxy’s access before speaking with the proxy in an effort to protect the rights of the students. If the proxy has not been granted access, the information cannot be discussed.
Q: Can I view who has accessed my information through proxy access?
A: Yes. Students can see how often a proxy has viewed a given information page by accessing the Authorization log. To access this log, log in to the myPNW portal, click on FERPA/ PNW Proxy Access, Click on PNW Proxy Access Management and then click on the proxy’s name to expand their profile. Next, click on the History tab. In this tab, a log table will list information about all Actions performed for this proxy account. “Login” and “View” will be captured as Actions that indicate when the proxy logged in or viewed a page. This log also captures which page the proxy viewed, and the date and time of each action.
myPNW Proxy Questions
Q: How do I know that I have a proxy access account and been given access to my student’s information?
A: You will receive an email with instructions on how to finish setting up the account and verifying your information. The email will contain a link and a temporary password. Click here for detailed instructions on how to finish setting up your account. Please note after the initial email when your account was created, you may receive multiple notifications regarding the student information you are authorized to view.
Q. After my student has granted me access, where do I go to see my student’s information?
A: You can find the link to “Proxy Access” on the myPNW Proxy Access web page.
Q: What information can a proxy see?
A: A proxy will only see the pieces of information they have been authorized to view such as financial aid awards and summaries, holds, grades, unofficial transcripts, and class schedules. Students select which information pages will be viewable when they set up the account, and can grant and remove access through PNW Proxy Access Management at any time.
Q: I am a proxy and I can’t see all of my student’s information; can you change that for me?
A: Administrators cannot change the permission settings for proxies. Only the student establishing proxy access can change the permissions that are granted.
Q: Information pages I used to be able to see are no longer showing. Why?
A: Students have the ability to add or remove access at any time. If the student has removed your access to that information page, it will no longer appear in the list.
Alternatively, students set the “Start” and “Stop” dates for proxy access when they set up the account. If the stop date is reached, all access will be removed. If you feel you should still be able to see the pages, check with the student who set up your account. He or she can increase the “stop” date to return access.
Q: I have multiple students at Purdue University Northwest. Why do I only see information for one of them?
A: The information pages that you can access as a proxy depends on the authorizations set by the student. Since each individual student can choose what information to share with their proxy, the information available for viewing may vary.
Q: Can I access Billing/Payment information as a proxy?
A: You will not be able to see billing information and/or pay bills while logged in as a proxy user. In order to access billing information and/or pay bills the student will need to set you up as an authorized user within the secure bill payment system. This is separate from myPNW Proxy Access. After you are set up as an authorized user you will receive email notification, which contains a link to the login screen and a password, when an eStatement is available.
Q: What is a passphrase?
A: A passphrase is a unique code word or phrase that may be assigned by the student to each proxy he/she sets up. Proxies need to use their passphrases when they call university departments for assistance regarding the information they have been authorized to view. University administrators will validate these passphrases and the proxy’s access before speaking with the proxy in an effort to protect the rights of the students. If the proxy has not been granted access, the information cannot be discussed.
Q: I am a proxy and I don’t know my passphrase. Can you send it to me?
A: Only the student who set up your account can share the passphrase with you. In the myPNW Portal, he or she can visit the PNW Proxy Access Management page and click the E-mail Passphrase link to send it to you electronically.
Q: What should be done if the proxy forgets the PIN?
A: If you cannot remember your PIN, navigate to the login page, enter only your email address, and click Forgot PIN. An email will be sent with instructions on how to reset your PIN.
Q: What steps should a proxy take if their email address is changing?
A: If a proxy would like to update their email address, they need to log in to their proxy account with the current login information, enter their new email address into the email address field, and click save. The proxy will then need to use that updated email address to log into their account in the future.