Exchange

Exchange Online is a cloud-based service that allows faculty and staff to access their email, calendar, and contacts on multiple devices via the web.

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Have further questions?

Check out the comprehensive outlook support site or contact the Customer Service Center.

Frequently Asked Questions

Your new Exchange Online account includes an inbox with a 50 GB limit and an online archive with an additional 50 GB of space. If you require more storage than this, you can archive old emails to free up more space. For more information on archiving your emails, follow this guide.

On your office desktop

  1. Search for and select your Outlook App and begin!

From other devices

  1. Go to https://outlook.office.com
  2. Enter your entire PNW email address and select Next.

The focused inbox is a way to separate your most important messages from those not requiring immediate attention, but are still easily accessible.

Watch this video to learn more about managing your focused inbox.

To access your student worker email, log-into the Outlook Web App by locating the link in the Faculty & Staff page or typing owa.pnw.edu into your browser.

Next, enter your user name and non-boilerkey password and press Sign-In.

You will be directed to log-in via the following link to log-in: http://outlook.com/owa/pnw0.mail.onmicrosoft.com

Sign in with your username.stw@pnw.edu and press Next and enter your non-boilerkey password to access your student worker email.

Turn off email and calendar syncing on your iPhone and then turn it back on.

To see if you have an online archive, open an internet browser and navigate to mail.pnw.edu (if your email has not yet been migrated to Exchange Online) or https://outlook.office365.com. Log into your email with your username and password. Examine the folders on the left side of your mailbox and locate your archive folder. You can also click on this folder to expand it and see any folders that may be under it.  Make note of the emails and folders you see.

Now open your desktop Outlook program and examine the folders on the left-hand menu. If your desktop archive folder has the same emails and sub-folders as your web email archive, you have an online archive. If the emails are different or you see different folders in your desktop archive that were not present in your webmail archive, then you have local archive folders. If this is the case, contact the CSC (csc@pnw.edu) for assistance in converting your local archive to an online archive.

Some users may experience calendars missing from their Outlook client after they or a shared mailbox has been migrated. To resolve this, right-click on”My Calendars” and re-add the calendar from the address book. The calendar should be visible again.

Purdue has its own Office 365 tenant that is completely separate from PNW’s and will be no conflict here.

These rules need to be recreated.  Mailbox forwarding rules are not migrated over during the Exchange Online migration. IS has attempted to recreate these on a per-user level, but some may have been missed. Please reach out to the CSC for assistance in recreating these rules.

To maintain proper mail flow, the email accounts for student workers needed to be renamed to careeraccount.stw@pnw.edu. They will need to use this login name to access their email.

This can mean a few things: Firstly, ensure you’re using your proper username in the careeraccount@pnw.edu format with the correct password. If you still get the prompt after that, you may need to rebuild your Outlook profile. Please contact the CSC for assistance.

This is expected behavior after a user is migrated. Since PNW is no longer hosting your mailbox locally, you’ll need to use the link provided (https://outlook.office.com) to access your mailbox in the future.

Users can safely check the box to “Always use my response for this server” and click “Allow” to stop this message from displaying in the future. This message appears because the location of your mailbox has changed and no longer exists with the first environment queried

When you accidentally delete an item from your Outlook mailbox, you can often recover it. The first place to look is the Deleted Items or Trash folder. Search for the item you want, then right-click it and select MoveOther Folder. If you can’t find it there, the next steps depend on what type of email account you have in Outlook.

Recover an item that’s no longer in your Deleted Items folder

If you can’t find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. Items will be retained here for 30 days. This is a hidden folder, and it’s the place where items are moved when you do one of the following things:

  • Delete an item from the Deleted Items folder.
  • Empty the Deleted Items folder.
  • Permanently delete an item from the inbox or from another folder by selecting it and pressing Shift+Delete.

Step 1:

In Outlook, go to your email folder list, and then click Deleted Items. If you don’t see the Deleted Items folder, but instead see the Trash folder, then your account doesn’t support recovering an item that’s no longer in your Deleted Items folder.

Step 2:

On the Home menu, select Recover Deleted Items From Server.

Step 3:

Select the item or items you want to recover, click Recover Selected Items and then click OK.

Step 4:

Where do recovered items go? When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find i in your Deleted Items folder and then move it to your inbox.

Couldn’t find it?

Remember that Exchange Online will retain deleted mail items for 30 days.  If you emptied your deleted items folder, or permanently deleted it over 30 days ago, it will not be recoverable.

No, you must reset your password through approved channels.

It may be tempting to click on the “Can’t Access Your Account?” link below the log-in screen on Outlook.office.com. However, this is not a valid way to reset your password. If you follow the steps in the password reset process you will ultimately end on the screen below:

View this FAQ to learn about alternative ways to reset your password.

The answer to this question depends on the type of rule. In Outlook, there are two types of rules, client and server rules.

  • Client rule types are typically word filter rules like “mark a message as important if it contains this word” or “move this email to a folder if it contains this word”
  • Serve Rules include forwarding email from another internal user to a specific folder.

Server rules will always migrate with the mailbox to Office365 and client rules will move as long as the Outlook profile is still the same. For most users, unless they’ve needed to rebuild their Outlook profile, all rules should be intact.

After a user has been migrated to Office365 they are required to restart Outlook. Until this restart has taken place, any client rules associated with the Outlook profile won’t process until the restart.

Contact us

Customer Service Center

(219) 989-2888

csc@pnw.edu