Client Services

Client Services is dedicated to managing and supporting staff, faculty, and student technology needs with high quality, professional, and timely service.

Our Services

The Audio-Visual (AV) team installs and maintains classroom technologies, classroom labs, and broadcast/video equipment on campus, providing an array of audio-visual support systems for academic and college-related non-academic purposes.  Classroom lecterns, including the computer, video switching equipment, control panel, document camera, and other attached equipment, in addition to classroom microphones, cameras, speakers, projectors, and other instructional technologies are configured and maintained by the AV team.

More information about the AV team can be found here.

The Central Desktop Administration (CDA) team manages the computing environment at PNW.  Using various endpoint management tools, such as Microsoft System Center Configuration Manager (SCCM) and Active Directory, CDA keeps our personal computing environment secure while providing the tools and resources needed by the university community.  All faculty, staff, and lab workstations are managed by CDA.

In addition to endpoint management, CDA also researches and tests emerging technologies, working with other IS groups and departments on campus to bring the latest technologies to the university.

The Customer Service Center (CSC) provides faculty, staff, and students with technical support at multiple walk-in locations as well as through phone, e-mail, and a virtual helpdesk.

More information, including how to contact and hours of operation, can be found here.

The Desktop team is comprised of several, highly-skilled field technicians who manage the installations and on-site configuration of technology at PNW.  The Desktop team is responsible for the maintenance of the computer labs, the installation of faculty and staff computers, and installation of other technologies throughout campus – including digital signage.

Contact Us

Daniel Bruhn

Executive Director, Client Services


Gregory Collins

Assistant Director of Audio Visual and Desktop Support

(219) 989-2673

Morghan Tyler

Customer Service Center Supervisor

Anthony Cleveland

Audio Visual Technician VIII

(219) 785-5508

Brian Benjamin

Audio Visual Technician VIII

(219) 989-2497

Charrin Allen

Audio Visual Technician VIII

(219) 989-1108

Craig Principe

Computer Technician VIII

(219) 785-5378

James Nagy

Customer Service Center Intake Lead IX

(219) 989-8085

Jason Buxbaum

Computer Technician Lead

(219) 989-2190

Jason Jeffress

Audio Visual Technician VIII

(219) 785-5759

Joseph Helminski

Computer Technician VII

(219) 785-5511

Josiah Tipton

Audio Visual Technician


Mark Popa

Desktop Specialist

(219) 989-2567

Peter Dalessandro

Central Desktop Administration Engineer

(219) 989-3110

Reginald Black

Computer Technician

(219) 989-2494