Office of Instructional Technology

We support innovative education for students through analysis and collaborative discussion to provide solutions that enhance instruction and increase efficiencies for student success and learning.

Connect to the OIT Virtual Helpdesk 

Summer Hours 5/17-8/6

  • Monday – Thursday 8 a.m. – 4 p.m.
  • Friday 9 a.m. – 3 p.m.

The OIT is not currently available by phone. You may connect with our Virtual Help Desk by calling in to Zoom using the following information. However, we recommend you join from your computer so that we can more easily assist you. 

Dial by your location
+1 312 626 6799 US (Chicago)
+1 646 558 8656 US (New York)
+1 301 715 8592 US (Washington D.C)
+1 346 248 7799 US (Houston)
+1 669 900 6833 US (San Jose)
+1 253 215 8782 US (Tacoma)
Meeting ID: 701 586 7709
Passcode: 985311

Send an email to to receive assistance.

Summer Hours 5/17-7/30

  • Monday- – Thursday 8 a.m. – 4 p.m.
  • Friday 9 a.m. – 3 p.m.

The in-person hours for OIT locations have been abbreviated due to COVID-19, and we are on campus by appointment only. 

All appointments must adhere to the “Safe Appointment Procedure Guidelines” highlighted in the Google Document and made 24 hours ahead of time, during regular business hours.

Email to begin the conversation.

Supported Services


Instructor Resources
Review tips and tricks for start and end of semester as well as helpful guides.

Student Resources
View guides and tutorials for functioning in Brightspace.

Computer screen with graphs and data

Screen Recording Tools

Kaltura for Students
Offers easy screen recording capabilities for capturing voice over with presentations or videos.

Faculty/Staff Tools
From user-friendly Kaltura, to Camtasia, to the Video Express Room, determine which tool can best meet your recording needs.

Additional Areas of Support

The Respondus tool, for faculty, is an exam-creation and testing tool that can be used to import/export assessments to and from the LMS, Brightspace.

It can be accompanied by a LockDown Browser & Monitor tool, for students, that prevents navigating outside a testing window during testing time.

Faculty Resources
Student Resources

Zoom in Brightspace
Zoom provides remote conferencing services with video, chat, screen share, and is mobile friendly.

Zoom Accounts and FAQ
Connect with the CSC for assistance with your Zoom account and to read through the FAQ.

Available to faculty and staff, this powerful survey tool lets you create, distribute, and track surveys that can be as simple or as complex as needed to meet your needs.

Refer to our website for resources on getting started.

PNW is committed to providing equal access to educational programs, services, activities and events.

Our office can help train you on how to make your content accessible. Refer to our website with our getting started resources.

Upcoming Events

Aug 16

Power Onward Conference

This collaborative event aims to bring PNW faculty and staff together to share and learn from one another as we ROAR AHEAD after a challenging year.