Office of Instructional Technology

We provide faculty, staff and students the resources necessary to use technology as a tool to achieve their educational and operational goals.

Connect to the OIT Virtual Helpdesk 

  • Monday – Thursday 8 a.m. – 5 p.m.
  • Friday, March 5
    • CLOSING early for Founder’s Day 9 a.m. – 2 p.m.

The OIT is no longer be available by phone. You may connect with our Virtual Help Desk by calling in to Zoom using the following information. However, we recommend you join from your computer so that we can more easily assist you. 

Dial by your location
+1 312 626 6799 US (Chicago)
+1 646 558 8656 US (New York)
+1 301 715 8592 US (Washington D.C)
+1 346 248 7799 US (Houston)
+1 669 900 6833 US (San Jose)
+1 253 215 8782 US (Tacoma)
Meeting ID: 701 586 7709
Passcode: 985311



  • Monday – Thursday 8 a.m. – 5 p.m.
  • Friday March 5th
    • CLOSING early for Founder’s Day 9 a.m. – 2 p.m.

The in-person hours for OIT locations have been abbreviated due to COVID-19, and we are on campus by appointment only. 

All appointments must adhere to the “Safe Appointment Procedure Guidelines” highlighted in the Google Document and made 24 hours ahead of time, during regular business hours.

Email to begin the conversation.

Supported Services Include

PNW is committed to providing equal access to educational programs, services, activities and events.

Our office can help train you on how to make your content accessible. Refer to our website with our getting started resources.

From narrating PowerPoint slides to creating in-video quizzes that integrate with BrightSpace, you can use this computer-screen recording and video-editing software to enhance learning.

Available to faculty and students, this platforms offers easy, adaptable screen recording capabilities in classroom and on personal devices.

Google Apps (Google Drive, Google Docs, Google Slides, Hangouts and Meet)
This set of cloud-based applications found within your PNW Google account can store files and media, provide collaborative opportunities, support video conferencing and sync across devices.

Microsoft Office 365 (OneDrive, OneNote, Word, PowerPoint)
Office 365 is an online cloud-based platform that uses your email to store files and media, provide collaborative opportunities and sync across devices.

Faculty-Instructional Classrooms
From flexible learning spaces to lecture-capture rooms, select a classroom to schedule recorded lectures.

Students-Labs and Classrooms
Find a lab or classroom that has LockDown Browser and other PNW supported software.

Available to faculty and staff, this powerful survey tool lets you create, distribute, and track surveys that can be as simple or as complex as needed to meet your needs.

Refer to our website for resources on getting started.

The Respondus tool, for faculty, is an exam-creation and testing tool that can be used to import/export assessments to and from the LMS, Brightspace.

It can be accompanied by a LockDown Browser & Monitor tool, for students, that prevents navigating outside a testing window during testing time.

WebEx is an on-demand collaborative web meeting and conferencing software used to present webinars, hold class online or provide virtual office hours.

Zoom for Brightspace


Contact Us

Katie Brown

Katie Brown

Senior Educational Technologist

Gyte 135

Lara Wolters

Lara Wolters

Educational Technologist

Gyte 135

Jessica Orr

Jessica Orr

Educational Technologist

Gyte 135