Office of Instructional Technology
We provide faculty, staff and students the resources necessary to use technology as a tool to achieve their educational and operational goals.
Connect to the OIT Virtual Helpdesk
Summer Hours 5/17-7/30
- Monday – Thursday 8 a.m. – 4 p.m.
- Friday 9 a.m. – 3 p.m.
The OIT is no longer be available by phone. You may connect with our Virtual Help Desk by calling in to Zoom using the following information. However, we recommend you join from your computer so that we can more easily assist you.
Dial by your location
+1 312 626 6799 US (Chicago)
+1 646 558 8656 US (New York)
+1 301 715 8592 US (Washington D.C)
+1 346 248 7799 US (Houston)
+1 669 900 6833 US (San Jose)
+1 253 215 8782 US (Tacoma)
Meeting ID: 701 586 7709
Passcode: 985311
Email oit@pnw.edu
Summer Hours 5/17-7/30
- Monday – Thursday 8 a.m. – 4 p.m.
- Friday 9 a.m. – 3 p.m.
The in-person hours for OIT locations have been abbreviated due to COVID-19, and we are on campus by appointment only.
All appointments must adhere to the “Safe Appointment Procedure Guidelines” highlighted in the Google Document and made 24 hours ahead of time, during regular business hours.
Email oit@pnw.edu to begin the conversation.
Supported Services Include
Brightspace
Instructor Resources
Check out our Steps to Semester Success or this End of Semester Checklist
Student Resources
View guides and tutorials for functioning in Brightspace.
Screen recording tools
Kaltura for Students
Offers easy screen recording capabilities for capturing voice over with presentations or videos.
Faculty/Staff Tools
From user-friendly Kaltura, to Camtasia, to the Video Express Room, determine which tool can best meet your recording needs.
Respondus, LockDown Browser, and Monitor
The Respondus tool, for faculty, is an exam-creation and testing tool that can be used to import/export assessments to and from the LMS, Brightspace.
It can be accompanied by a LockDown Browser & Monitor tool, for students, that prevents navigating outside a testing window during testing time.
Virtual Conferencing
Zoom in Brightspace
Zoom provides remote conferencing services with video, chat, screen share, and is mobile friendly.
Zoom Accounts and FAQ
Connect with the CSC for assistance with your Zoom account and to read through the FAQ.
Additional Areas of Support
Available to faculty and staff, this powerful survey tool lets you create, distribute, and track surveys that can be as simple or as complex as needed to meet your needs.
PNW is committed to providing equal access to educational programs, services, activities and events.
Our office can help train you on how to make your content accessible. Refer to our website with our getting started resources.