Employee Assistance Program

AllOne Health offers a variety of ways to access the support you need:

• In-Moment Counseling Support – Instantly connect to an EAP Clinician by Phone
• Video Counseling – Schedule a video session
• Telephonic Sessions – Schedule a telephonic session
• In-Person Sessions – Meet with a local AllOne Health EAP clinician
• Text and Chat Options – Available through the Member Portal

Additionally, via the member portal you can:

• Explore the Online Financial Wellness Center.
• Enhance your well-being with Self-Care Assessments and Soft Skills Courses.
• Access a wealth of resources: 1,000+ articles, podcasts, well-being materials and more.
• Attend free Whole Health Webinars: register for upcoming webinars and watch recorded webinars – new subject material is offered monthly.

The new AllOne Health App offers a smarter, faster way to access AllOne Health anytime, anywhere. The app delivers a powerful mobile experience that puts support in the palm of your hand—making care more immediate, intuitive and accessible than ever before.

Key Features of the AllOne Health App include:

Self-Schedule Virtual Counseling with AllOne Connect: Book confidential virtual counseling sessions directly in the app. For virtual or in-person requests with AllOne Health’s external provider network, please call 800-451-1834 or complete an online form at https://portal.allonehealth.com/.

Izzy: Your AI-Powered Mental Health Chatbot

Izzy is more than a chatbot—it’s an always-on, AI-powered guide to mental health support. Built into the AllOne Health App, Izzy provides immediate, personalized care—anytime, anywhere. With Izzy, employees can:

• Instantly get answers about their EAP benefits
• Access real-time mental health chat, self-assessments and coping strategies
• Navigate to the right tools and resources in the app
• Connect to live, personal support—24/7

By combining advanced AI technology with compassionate care, Izzy makes support more approachable, personalized and immediate for everyone.

Additional Features That Make a Difference

• On-the-Go Access: Download instantly from the Apple or Google Play Store.
• Comprehensive Self-Help Tools: iCBT, self-assessments, videos, webinars and articles—all at your fingertips.
• Live Support, One Tap Away: Real human support is always available.
• Seamless Sign-Up: Same steps and access code (purdue) as the online portal.
• Flexible Access, Same Great Care: The app works alongside the member portal so you can choose the platform that fits you best.

How it Works

1. Download the AllOne Health App from the Apple App Store or Google Play Store or visit allonehealth.com/portal.
2. Sign Up using your member portal and company code. The email address and password used to create your account will work for both the app and the member portal.
3. Start Exploring – Book sessions, chat with Izzy, and discover resources that support your whole health.

Your AllOne Health Member Portal site features

• Assessments: confidential, short surveys for self-evaluation
• Discounts via your BenefitHub: find perks and deals on brands you love
• Internet-based Cognitive Behavioral Therapy (ICBT): a goal-oriented tool to help improve your mental well-being
• Legal Forms & Worksheets: self-help section that provides access to forms and checklists for personal use
• Podcasts: listen to short podcasts on a variety of topics
• Resource Locator: get help finding local resources in your community
• Soft Skills: confidential, online courses to build skills to help navigate life and work
• US Calculators: tools to help with financial planning on topics including auto, credit cards, investments, retirement, savings and more
• Your Benefits: outlines all benefits offered by Purdue Northwest via AllOne Health
• And more

Via AllOne Health, the Employee Assistance Program (EAP) provider for Purdue Northwest campuses, individuals have access to a variety of work-life resources and referrals.

Your EAP can help make life easier by connecting you to the right information, resources and referrals for a variety of concerns or challenges. All services are free, confidential and available to you and your family members. Work-life resources and referrals are available to help with topics such as:

• Childcare
• Adoption
• Special needs support
• Eldercare
• Housing
• Transportation
• Education
• Pet care

To request work-life assistance, log in to the AllOne Health portal at AllOneHealth/portal. (If you have not yet created an account, once you are on the website, click “sign up” and create an account using your email address and company code: purdueUNW)

On the home page of the AllOne Health portal, you can click the “Work Life Request” tile, located in the middle of the webpage. From there, you will be prompted to complete a short request form.

More information

Additionally, you can click on “My Benefits” at the top of the portal’s home page to see the full lineup of benefits offered, including a recap of the work-life resources and referrals, whole health webinars and more.

Via AllOne Health, the Employee Assistance Program (EAP) provider for Purdue Northwest campuses, individuals have access to a variety of assessments, including a depression screening survey. The survey is based on the PHQ-9 score, which is designed to provide a quick assessment of whether an individual might have signs and symptoms related to depression.

Additionally, the AllOne Health depression screening survey can be used to fulfill the Depression Screening challenge to earn incentives as part of the Your Path Wellness Program.*

Take the survey

To begin the depression screening survey, visit AllOne Health at https://portal.allonehealth.com/ and log in.

Once signed in, scroll down to the center of the page and click on the ‘Self Assessments’ tile. Click the ‘Depression’ tile and answer the nine questions. When finished, click ‘Submit’ then review your results.

To locate the results at any time, click on ‘Account’ at the top of the page, scroll down to ‘Completed Assessments’ on the lefthand side, and click on the assessment you wish to review.

Earn incentives

*To earn Your Path Wellness Program incentive funds from the AllOne Health Depression Screening, employees and covered spouses must record the screening completion in the Your Path Wellness Portal, under “Activities,” “Depression Screening.” This must be completed in the Your Path Portal to earn incentives. If you do not certify completion in the Portal, you will not earn the Depression Screening incentive funds.

• When you have tried various solutions, and none seem to work.
• The situation is affecting your work and your relationships with others.
• You are preoccupied with the problem.
• You know something is wrong, but you can’t seem to identify the nature of the problem.
• You are having physical signs of stress including headaches, upset stomach, insomnia, etc.
• You need an objective point of view about a problem.

The AllOne Health EAP is completely confidential. When you contact AllOne Health, your name and details of your request will not be reported to your employer or anyone else in your family. No one will know unless you choose to tell them, or unless you give AllOne Health written permission to disclose certain information. Your employer offers this confidential service because they care about you and your concerns, but they don’t want to intrude into your personal issues.

Please note: AllOne Health and the clinical providers are required by law to report any cases of suspected child abuse, elder abuse, or threats of physical harm to one’s person or other individuals.

It’s important that you are comfortable with your EAP professional. We want this relationship to work for you. If you want to change to a new EAP professional, call us with your request. You will not be charged for that visit.

• There are 10 EAP sessions per issue per employee and 10 per eligible family member per contract year.
• The contract year runs from August 1 through July 31.

Once you have used your EAP sessions, you may choose to continue services under the terms of your health-plan benefit. You are responsible for fees incurred for additional sessions. AllOne Health makes every attempt to arrange your EAP sessions with a counselor who is in your health plan network so you may continue with the same person.

AllOne Health has a network of professionals often referred to as counselors or providers. These professionals include experienced licensed psychologists, social workers, counselors and therapists. When you call AllOne Health, we will match you with the provider who will best meet your needs. Appointments are scheduled at times convenient for you and at a location close to your home or workplace.

There is no cost to you or to your family members. No co-pays, fees, claims, or deductibles. The cost of this service is covered by your employer. If you need professional services that extend beyond the EAP, those services may be covered by your medical plan. If not, you will be responsible for costs of services outside of the EAP. It is important to note that you do not need to be a participant in your employer’s medical plan to use the EAP.

All of us at some time in our lives face difficult changes, transitions, or problems that create significant pressure and stress. It can be very helpful to get an objective viewpoint from a professional. EAP professionals assist with these kinds of concerns and more:

• Life event changes
• Unhappy marriage
• Divorce or separation adjustment
• Grief
• Stress
• Financial worries
• Alcohol or drug problems
• Child and Adolescent issues
• Communication problems
• Eldercare concerns

Those on a Purdue medical plan have resources through AmeriBen, the plan administrator for the Purdue University medical plan in conjunction with Anthem, Inc.

Behavioral Health Professionals in Your Plan Network

Through the AmeriBen website or AmeriBen Engage App on Google Play or in the App Store, you can review behavioral health professionals within your plan network by selecting “Find Care” and the search “Behavioral Health Visit.”

LiveHealth Online

LiveHealth Online offers live, instant or scheduled visits with doctors, licensed therapists, psychologists or psychiatrists from anywhere you have Internet access using two-way video conferencing. It is secure, private, easy-to-use and affordable.

• LiveHealth Online Psychology – provides online access to licensed therapists for common behavioral conditions such as grief, coping with illness, anxiety, stress, depression, relationship troubles and more.
• LiveHealth Online Psychiatry – provides online access to expert advice, treatment plans and medication if needed by board-certified psychiatrists for issues such as stress, depression, medication concerns, panic attacks and more.

Purdue University includeing Purdue Northwest cares about the overall well-being of its faculty and staff, and mental health is included. As a reminder, rest and taking time off can be very beneficial for individuals and their work.

Taking “mental health” days throughout the year when needed can help increase overall productivity and attendance at work. Individuals are accustomed to taking days off for physical illness, and that mindset should be the same for taking days off for mental health needs. Mental health parity and addiction equity – which all of Purdue’s health plans have – mandates that the health plan must treat mental health and addiction conditions the same as a medical condition. Purdue’s health plan coverage for mental health conditions and substance use disorders includes medication, office visits, testing, in-patient and outpatient treatment. One reason employees have sick time to utilize is so they can take time off and advocate for themselves and their mental health.

To learn more about the Leaves available, see visit the Leaves, Time Off and Disability webpage.

ColorTherapy  – promotes relaxation and mindfulness through social coloring and painting; available for Apple devices.

LiveHealth Online Psychology and Psychiatry – virtual care via phone, computer, tablet, etc. See a psychologist and / or psychiatrist.

Make Sure Your Friends Are Okay – online group that is building a community that encourages individuals to have meaningful discussions with those they care about.

The Mighty – safe, supportive online community for people facing health challenges and the people who care for them.

The Youth Mental Health Project – website offering parent support, blog, webinar series and more to educate, empower and support families and communities to better understand and care for the mental health of youth.

This Is My Brave – mission is to bring stories of mental illness and addiction out of the shadows and into the spotlight.

American Psychological Association–Psychology Help Centeris a consumer resource with information related to psychological issues that affect daily physical and emotional well-being.

Mental Health America (MHA) – The nation’s leading community-based nonprofit dedicated to addressing the needs of those living with mental illness.

National Alliance of Mental Illness (NAMI) – NAMI is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

• Find local information from NAMI Lake County Indiana – Support for Mental Health, which provides support for Lake County, Indiana counties.

National Institute of Mental Health (NIMH) – the lead federal agency for research on mental disorders; provides much information on mental health

Substance Abuse and Mental Health Services Administration – agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA’s mission is to reduce the impact of substance abuse and mental illness on America’s communities.

National Suicide Prevention Lifeline – call 800-273-TALK (8255) – The Lifeline provides 24/7 free and confidential support.

Suicide Prevention Resource Center (SPRC) – shares multiple resources on suicide prevention

The goal of the Strong Couples Project is to help strengthen the relationships of couples throughout the United States. Individuals 18 years of age or older who are married, engaged or who have been living with their partner for at least six months can participate. It is one of the most scientifically supported online programs for couple relationships and has helped thousands of couples to date. The program consists of six, self-paced online modules and five, brief video calls with a trained coach. Additionally, each couple will complete three brief surveys to examine the effectiveness of the program. All program activities are completed virtually. The program is led by the University of Illinois Urbana-Champaign and the University of Illinois Extension. Purdue Extension is a partner of the project. Learn more here.