IT Status

Current status of PNW Information Services systems and services.

Current IT Alerts

Some users are experiencing intermittent difficulties with WebEx due to increased demand. Users can visit http://pnw.edu/work-remote for more information about the remote communication options available to them.  Systems administrators are monitoring the service.

Status updates for the WebEx service can be found here: https://status.webex.com/service/status?lang=en_US.

Please contact the CSC if you have further questions or issues.

 

Begin: 3/19/20, 10:50 am

End: No current ETA.

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

 

There is no scheduled maintenance at this time.

Recent Resolved Issues

Update: Kaltura continues to experience delays with processing videos. Kaltura reports that video processing may be delayed for up to 24-48 hours. The vendor is working to restore service to normal. No time estimate for a resolution has been given.

Users are reporting an usage overload with Kaltura. The Kaltura page is currently showing up blank for some users trying to access it. As a result, some users may not be able to access the service or some videos may not load. The vendor is aware of the issue and is working to resolve the issue.

 

Begin: 8/26/20, 9:45 am

End: 9/11/20

Users are reporting intermittent network connection issues, both on and off campus. There may be issues connecting to the wifi, VPN, or various websites related to Purdue and PNW. The issue is being investigated for a resolution.

 

Begin: 9/16/20, 2:14pm

End: 9/16/20, 2:35pm

PNW’s Networking team will be performing network maintenance which may disrupt connectivity at the Westville campus (all buildings) and the following Hammond buildings: Anderson, Potter, CLO, Porter, UNSV, IBCC, NILS.

 

Begin: Saturday, 9/12/20, 5:00pm

End: Saturday, 9/12/20, 11:59pm

PNW’s Enterprise Application Support team will be performing database maintenance which will affect Banner, MyPNW and other ERP systems. Please be aware that these sites may be inaccessible during this window.

 

Begin: Saturday, 9/12/20, 5:00pm

End: Saturday, 9/12/20, 11:59pm

Brightspace vendor D2L reported that the “My Courses” widget in Brightspace may be unavailable for some users. They are currently working to restore full service. Students can still access courses by searching in the Course bar, if the widget is not loading.

Begin: Friday, 9/11/20, 12:10 pm

End: Friday, 9/11/20, 12:22 pm

PNW’s Networking team will be performing brief network maintenance to improve Westville campus connectivity. There may be a brief disruption of connectivity during the scheduled time.

 

Begin: Saturday, 9/5/20, 5:00pm

End: Saturday, 9/5/20, 5:30pm

AT&T engineers will be on the Hammond campus to replace networking equipment that supports the guest “attwifi” wireless network. During these repairs, the attwifi network will be unavailable to all users. Other wireless networks, such as EDUROAM, will not be affected.

Begin: 8/28/20, 9:00am
End: 8/28/20, 12:37pm

Update: CAS/BoilerKey appears to now be working with lingering periods of delay. If users continue to experience issues, it is recommended that they attempt to login again after waiting a few minutes.

Users are reporting an error on the login page saying “Site can’t be reached.” This is related to an authentication system called CAS which appears to be experiencing issues. We are investigating the cause and are working towards a solution.

 

Begin: 8/24/20, 8:45am

End: 8/27/20, 11:31am

Users are reporting broad network connectivity issues. Some users are unable to connect to a variety of services that are shared with Purdue West Lafayette. All services should now be restored.

 

Begin: 8/27/20, 9:55 am

End: 8/27/20, 10:55 am

Zoom is reporting a partial outage with their Zoom meetings and Webinars. As of 8:50 am, they have identified the issues causing users to be unable to authenticate or start meetings and webinars. They are working on a fix for the issue.

Begin: 8/24/20, 7:50 am
End: 8/24/20, 12:10pm

Hammond Campus: Lawshe Network Emergency Maintenance

The Lawshe Building on the Hammond campus will be without network connectivity due to emergency maintenance on the building’s network infrastructure during the evening of Saturday, 8/22. Users will be unable to connect to the internet from the building at that time. This will also affect users’ ability to make and receive phone calls from their office phones and remotely connect to their office workstations from off campus.

Network technicians will be working on floors 1-3 of Lawshe, and floors 1-2 of Potter during this maintenance.

Begin: 8/22/20, 5:00pm
End: 8/23/20, 12:00am

The Lawshe Building on the Hammond campus will be without network connectivity due to emergency maintenance on the building’s network infrastructure during the early morning hours of 8/20. Users will be unable to connect to the internet from the building at that time. This will also affect users’ ability to make and receive phone calls from their office phones and remotely connect to their office workstations from off campus.

Begin: 8/20/20, 4:00am
End: 8/20/20, 6:00am

PNW’s Networking team will be performing hardware maintenance which will temporarily impact building connectivity. This will affect connectivity in UNSV, SAB, CSRV and Anderson buildings.

Begin: Saturday, 8/15/20, 5:00pm

End: Saturday, 8/15/20, 11:00pm

PNW’s Networking team will be performing service migrations which may temporarily interrupt wireless connectivity between Hammond Campus and Westville Campus.

 

Begin: Saturday, 8/15/20, 5:00pm

End: Saturday, 8/15/20, 11:00pm

PNW’s Enterprise Application Support team will be performing application updates. During the maintenance window, Banner will be unavailable. Please contact the CSC if there are any questions.

 

Begin: Saturday, 8/1/20, 12:00pm

End: Saturday, 8/1/20, 11:00pm

PNW’s Networking team will be performing hardware maintenance which will temporarily impact building connectivity. Wired and wireless connectivity will be affected in SAB, CSRV and Anderson. Please contact the CSC if there are any questions.

 

Begin: Saturday, 8/1/20, 5:00pm

End: Saturday, 8/1/20, 11:00pm

 


How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.