IT Status

Current status of PNW Information Services systems and services.

Current IT Alerts

Some users are experiencing intermittent difficulties with WebEx due to increased demand. Users can visit http://pnw.edu/work-remote for more information about the remote communication options available to them.  Systems administrators are monitoring the service.

Status updates for the WebEx service can be found here: https://status.webex.com/service/status?lang=en_US.

Please contact the CSC if you have further questions or issues.

 

Begin: 3/19/20, 10:50 am

End: No current ETA.

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

 

There is no scheduled maintenance at this time.

Recent Resolved Issues

PNW’s Enterprise Application Support team will be performing application updates. During the maintenance window, Banner will be unavailable. Please contact the CSC if there are any questions.

 

Begin: Saturday, 8/1/20, 12:00pm

End: Saturday, 8/1/20, 11:00pm

PNW’s Networking team will be performing hardware maintenance which will temporarily impact building connectivity. Wired and wireless connectivity will be affected in SAB, CSRV and Anderson. Please contact the CSC if there are any questions.

 

Begin: Saturday, 8/1/20, 5:00pm

End: Saturday, 8/1/20, 11:00pm

PNW’s Networking team will be performing a service migration which may temporarily impact connectivity at specific buildings. UNSV, SAB, SCRV, CHC, Powers, SULB, and Schwarz may have connectivity drops during this window.

 

Begin: Friday, 7/24/20, 4:00pm

End: Friday, 7/24/20, 5:00pm

PNW’s Infrastructure team will be performing software upgrades which will impact the availability of VDIs.

 

Begin: Saturday, 7/25/20, 5:00pm

End: Saturday, 7/25/20, 11:00pm

PNW’s Networking team will be performing a hardware replacement which will briefly impact connectivity. This will affect the first floor internet, WiFi and phone connectivity in Griffin Hall during this window.

 

Begin: Saturday, 7/25/20, 5:00pm

End: Saturday, 7/25/20, 6:00pm

PNW’s Telecommunications team will be performing scheduled maintenance on the Cisco Call Center server. While the software is being updated, the CSC will be unavailable for calls.

 

Begin: Saturday, 7/18/20, 5:00pm

End: Saturday, 7/18/20, 8:00pm

PNW’s Networking team will be performing a service migration which may temporarily impact connectivity at the specified buildings. Please contact the CSC for further assistance.

 

FNRC, HTM, CLC, Riley, SHP, Schwarz

Begin: Friday, 7/10/20, 4:00pm

End: Friday, 7/10/20, 5:00pm

PNW’s Networking team will be performing a service migration which may temporarily impact connectivity at the specified buildings. Please contact the CSC for further assistance.

Anderson, CLO, IBCC, CMEC

Begin: Saturday, 7/11/20, 5:00pm

End: Saturday, 7/11/20, 10:00pm

 


How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.