IT Status

Current status of PNW Information Services systems and services.

Current IT Alerts

No Current Alerts at this time.

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

No Scheduled Maintenance at this time.

Recent Resolved Issues (30 Days)

We have received notice that an internal Microsoft outage is preventing some users from being able to access Office 365 web applications, including Outlook, Teams, Sharepoint Online, and Onedrive.  Affected users may experience significant load times or a “Network Error” when trying to access their staff email using the web version.  We recommend using the local client version for Outlook, Teams until this issue is resolved.


Start: 10:30, Monday, 06/05/2023

End: 12:45, Monday, 06/05/2023

Due to an issue in the Computing Center at West Lafayette, the Video Express services in Hammond and Westville will be unavailable until further notice.

Users who need to use the Video Express service should contact the CSC for other options.

Technicians are working  to find a solution.


Start: 11:00 am, Friday, 07/01/22
End: 11:00am, Monday, 06/05/23

Enterprise Applications will be applying quarterly Oracle patches to our production databases.  The following applications will be unavailable during the maintenance:

  • MyPNW
  • DegreeWorks
  • Unitime
  • Banner
  • Cognos

Start: 5:00pm, Saturday, 06/03/2023
End: 9:00pm, Saturday, 06/03/2023

We received notification that the Box cloud storage website was partially offline, loading very slowly if at all. Per Box technicians, it only affected the web app and not the installed Box client, and has since been resolved.

Start: 2:22pm, Thursday, 06/01/2023
End: 2:55pm, Thursday, 06/01/2023

Due to scheduled network maintenance, users may experience intermittent difficulties accessing phone service from the Hammond.

Additionally, the following licensed software products may be unavailable:


Autodesk Products
Wolfram Mathematica

Start: 7:00pm, Saturday, 05/20/2023

End: 10:00pm, Saturday, 05/20/2023

Enterprise Applications team will apply Banner upgrades to the production database.
The following applications will be unavailable during this maintenance:
• Banner

Start: 6:00am, Sunday, 05/21/2023

End: 7:00am, Sunday, 05/21/2023

The DocuSign website is experiencing issues and has been taken down for maintenance. Users are currently unable to use it to sign documents digitally. DocuSign technicians have been notified and are working to resolve the issue.

Start: 12:46pm, Monday, 05/15/2023
End: 1:46pm, Monday, 05/15/2023

Enterprise Applications team will apply Banner upgrades to the production database.
The following applications will be unavailable during this maintenance:
• Banner
• Cognos
• MyPNW Portal
• Degree Works
• Unitime

Start: 5:00pm, Saturday, 05/13/2023

End: 10:00pm, Saturday, 05/13/2023

Some shared services housed at Purdue West Lafayette may also be affected by issues. Please visit the ITaP Status Page for more information.

ITaP Status Page

How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.