IT Status

Current status of PNW Information Services systems and services.

Current IT Alerts

Some users are experiencing intermittent difficulties with WebEx due to increased demand. Users can visit http://pnw.edu/work-remote for more information about the remote communication options available to them.  Systems administrators are monitoring the service.

Status updates for the WebEx service can be found here: https://status.webex.com/service/status?lang=en_US.

Please contact the CSC if you have further questions or issues.

 

Begin: 3/19/20, 10:50 am

End: No current ETA.

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

 

 

PNW’s Networking team will be performing a service migration which may temporarily impact connectivity at the specified buildings. Please contact the CSC for further assistance.

 

FNRC, HTM, CLC, Riley, SHP, Schwarz

Begin: Friday, 7/10/20, 4:00pm

End: Friday, 7/10/20, 5:00pm

PNW’s Networking team will be performing a service migration which may temporarily impact connectivity at the specified buildings. Please contact the CSC for further assistance.

Anderson, CLO, IBCC, CMEC

Begin: Saturday, 7/11/20, 5:00pm

End: Saturday, 7/11/20, 10:00pm

Recent Resolved Issues

PNW’s Networking team will be performing a service migration to improve building connectivity. Connectivity in Gyte, IBCC, CMEC, Lawshe and Tech buildings may temporarily be impacted during this maintenance.

 

Begin: Friday, 6/26/20, 4:00pm

End: Friday, 6/26/20, 5:00pm

PNW’s Enterprise Application Support team will be performing an application update to Unitime. Unitime service will be impacted during this maintenance.

 

Begin: Saturday, 6/27/20, 5:00 pm

End: Saturday, 6/27/20, 7:00 pm

PNW’s Networking team will be performing network maintenance on Westville campus. This may temporarily impact the LSF building’s connectivity.

 

Begin: Saturday, 6/27/20, 5:00 pm

End: Saturday, 6/27/20, 7:00 pm

PNW’s Networking team will be performing service migrations. This will impact building connectivity in Anderson, CLO, Potter and LSF buildings. Network connectivity will be briefly unavailable during this maintenance.

 

Begin: Friday, 6/19/20, 4:00pm

End: Friday, 6/19/20, 5:00pm

PNW’s Networking team will be performing hardware upgrades that will affect building connectivity in Biosciences and DSSAC. Connection will be briefly unavailable.

 

Begin: Saturday, 6/20/20, 5:00 pm

End: Saturday, 6/20/20, 6:00 pm

PNW’s Server Administration team will be migrating home drive storage. This will make home drives and file storage for the Westville campus briefly unavailable.

 

Begin: Saturday, 6/20/20, 5:00 pm

End: Saturday, 6/20/20, 6:00 pm

PNW’s Enterprise Application Support team will be performing application updates this weekend. During the maintenance window, Banner, Cognos, and related Web Services will be unavailable.

 

Begin: Saturday, 6/20/20, 5:00 pm

End: Saturday, 6/20/20, 11:59 pm

PNW’s Networking team will be performing network maintenance which may temporarily impact campus connectivity. This will affect both the Hammond and Westville campuses.

 

Begin: Saturday, 6/13/20, 5:30 pm

End: Saturday, 6/13/20, 9:00 pm

PNW’s Security team will also be updating the VPN2 configuration. Users may encounter a brief inability to connect to VPN2 during this maintenance window.

After the update, users may be required to accept a new certificate when connecting to VPN2. This is expected, and once accepted, connection should have no issues.

 

Begin: Friday, 6/13/20, 9:00 pm

End: Saturday, 6/13/20, 10:00 pm

PNW’s Enterprise Application Support team will be performing application updates. This will impact Banner, Cognos and Portal services. Banner and myPNW may be unavailable during this time.

 

Begin: Saturday, 6/6/20, 5:00 pm

End: Saturday, 6/6/20, 11:59 pm

 

PNW’s Networking team will also be performing service migrations. This may cause intermittent network connectivity issues for Porter Hall on the Hammond campus, and DSSAC on the Westville campus.

 

Begin: Friday, 6/5/20, 4:00 pm

End: Saturday, 6/6/20, 8:00 am

PNW’s Enterprise Application Support team will be performing application updates during Saturday’s scheduled maintenance window. Banner and Document Imaging will be unavailable during this time.

Please contact the CSC if there are questions or for further assistance.

Begin: Saturday, 5/30/20, 5:00 pm

End: Saturday, 5/30/20, 11:59 pm

Some users may experience difficulties connecting to the network in the Student Union & Library Building on the Hammond campus. Network administrators are aware of the issue and are investigating.

Begin: 5/23/20, 5:00pm
End: N/A

Some users are experiencing difficulties connecting to the internet from both PNW campuses. This outage will impact off-campus users’ ability to connect to many internal services, including both vpn.pnw.edu and vpn2.pnw.edu, and will limit on-campus user’s ability to connect to externally-hosted services. This will affect remote access to certain PNW systems, including the Jabber phone service. Systems administrators have been notified of the issue.

Begin: 5/22/20, 1:00pm
End: N/A

PNW’s Networking team will be updating network infrastructure in the Biosciences and DSSAC Buildings. During this time, there may be issues with wireless and phone connectivity.

Please contact the CSC for further assistance, or if there are questions.

Begin: Saturday, 5/23/20, 5:00 pm
End: Saturday, 5/23/20, 6:00 pm

Some users were not receiving e-mails being sent to their @PURDUE.EDU e-mail address. All users affiliated with Purdue University, which includes PNW faculty, staff, and students, are issued an @purdue.edu e-mail address along with their @pnw.edu address. By default, all e-mails sent to a user’s @purdue.edu address automatically forward to their @pnw.edu inbox. Some users were not receiving e-mails being sent to their @purdue.edu e-mail address. Systems administrators have implemented a workaround.

Note: This workaround may create more opportunities for phishing e-mails to be sent from @purdue.edu addresses. Please continue being vigilant, and not clicking on links in suspicious e-mails. If you are unsure of an e-mails validity, please forward it to ABUSE@PNW.EDU.

Please contact the CSC at csc@pnw.edu or 219 989 2888 for assistance. Future updates on this issue can be found on the IS IT Status web page.

Begin: 5/15/20, 12:30pm
End: 5/18/20, 9:00am

This outage will impact: All Users and Locations

During this outage, the following system(s) and services will be Impacted: Blackboard

Reason for Outage: West Lafayette is updating Oracle PSUs during maintenance.

 

Start: 5/16/2020, 6:00 pm
End: 5/16/2020, 9:00 pm

 


How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.