IT Status

Current status of PNW Information Services systems and services.


Current IT Alerts

PNW staff/faculty mailboxes configured to forward emails to external addresses (including @purdue.edu) are unable to do so. Our technicians are working with Microsoft to resolve the issue.

Start: 8:00 AM, 01/07/2021
End: TBP

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

There is no scheduled maintenance at this time.

Recent Resolved Issues (30 Days)

VPN service unexpectedly disconnected for PNW remote users at around 4:30 pm today. PNW’s Networking and Security teams investigated the issue. The expired certificate has been repaired. VPN access should now be restored.

 

Start: 4:28 pm, 1/19/21

End: 6:15 pm, 1/19/21

EAS will be upgrading the Degree Works system. The application will be unavailable for the duration of the upgrade.

Please visit this site for further information as it is available.

 

Start: 2:00 pm, 1/16/2021

End: 11:00 pm, 1/16/2021

Inbound calls to 219.785.5xxx were receiving busy tones. Outbound toll-free calls from extensions 5xxx were ‘unable to complete as dialed’. Outbound fax calls at Westville are failing. Local carrier has been notified, but the incident resolved on its own.

 

Start: 10:50 am, 1/15/2021

End: 2:20 pm, 1/15/2021.

The Ansys license will be updated on the license server. This will provide continued access to the Ansys application through January 2022. There may be a brief interruption to access to Ansys.

 

Start: 10:00 am, 1/15/21

End: 10:30 am, 1/15/21

PNW’s Networking team is reporting a service outage on the Westville campus. Outbound faxing and outbound toll-free calls are affected by this outage. The Networking team is working with the vendor to resolve this issue.

 

Start: 10:00 am, 1/14/21

End: 3:00 pm, 1/14/21

Footprints will be temporarily down due to server maintenance. PWL will be upgrading the servers to VMWare, which will require a 2-3 hour outage. There should be minimal impact to the campus, but it is suggested to plan accordingly.

 

Start: 9:00 am, 1/9/21

End: 12:00 pm, 1/9/21

Work: Replacing the SSL Certificates on the VDI environment which expires on 1/15/21. If not updated, users will be prompted with invalid SSL certificates.

Impact: VDI & Remote Labs will be unavailable for the specified times.

Start: 5:00 PM, 01/09/2021
End: 5:30 PM, 01/09/2021

PWL had internet instability issues that caused the PNW campus internet to be unstable. Users off-campus were unable to connect to the VPN or internal websites, while on-campus users couldn’t access external websites during each incident. The outage lasted about 1-2 minutes each incident, and there were a few incidents from 9:30am to 10:08am. As of 10:08am the links have been stable, however the issue may reappear as we have not discovered the root cause.

Start: 9:30 AM, 01/07/2021
End: 10:08 AM, 01/07/2021

Users were receiving a 503 server error when trying to access Ellucian Workflow during the below timeframe.  Our technicians have received an all-clear from the vendor as of 12:50.

Start: 8:30 AM, 01/06/2021
End: 12:50 PM, 01/06/2021

Due to issues occurring on the Purdue-West Lafayette network, connection to the internet from both PNW campuses and connection to many Purdue-hosted services may be degraded. Network and Security engineers are aware of the issue and are working to restore service. Users may experience inconsistent performance throughout the day as the issues are addressed.

 

Start: 1:00 pm, 1/5/21

End: 2:10 pm, 1/5/21

On Sunday, December 27, applications that require logging in with BoilerKey or Career Account credentials will be unavailable from 9:30 a.m. to 4:30 p.m. (Central Time), as Purdue-West Lafayette IT performs critical upgrades supporting authentication.

Most systems will be unavailable during this time, some examples include:
VPN
SuccessFactors
Brightspace
myPNW Portal
Webclock
Ariba
OnePurdue

While some services may appear to be available for use, we recommend you not access any Purdue IT services requiring your username and password or BoilerKey during the maintenance window to avoid any potential problems.

Any changes to the planned maintenance will be communicated via the IT at Purdue social media accounts on Twitter (www.twitter.com/purdueIT) and Facebook (www.facebook.com/purdueIT). Additionally, you can get updates on the status of this project on the PNW IT Status page.

If you have any questions, please contact the PNW CSC.

Start: 9:30am, 12/27/2020
End: 4:30pm, 12/27/2020

We will be upgrading the myPNW portal and implementing design changes. During this upgrade, the myPNW portal will be unavailable.

Start: 5:00pm, 12/26/2020
End: 12:00am, 12/27/2020

An Oracle patch needs to be applied to ODS database in order to fix a defect. This will require the Cognos application to be shut down for the duration of maintenance.

Start: 5:00pm, 12/26/2020
End: 8:00pm, 12/26/2020

All Locations: Intermittent Connectivity Issues

Due to issues occurring on the Purdue-West Lafayette network, connection to the internet from both PNW campuses and connection to many Purdue-hosted services may be degraded. Network and Security engineers are aware of the issue and are working to restore service. Users may experience inconsistent performance throughout the day as the issues are addressed.

Start: 8:35am, 12/22/2020
End: 

All Locations : Login Error with PNW Mobile App

When trying to sign in to the PNW Mobile App after selecting the Student/Staff profile, an error is displayed and stops the sign in process. PNW’s Enterprise Application Team is working with the vendor and authentication provider to resolve this issue as soon as possible.

 

During this outage, the guest profile is still available to use to access the application.

 

Start: 9:30 am, 12/22/20

End: 12/22/20

All Locations: Intermittent Connectivity Issues

Due to issues occurring on the Purdue-West Lafayette network, connection to the internet from both PNW campuses and connection to many Purdue hosted services may be degraded. PWL reports this issue as currently resolved, but further issues may arise throughout the day.

Start: 2:00am, 12/21/2020
End: 5:00pm, 12/21/2020

 


How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.