IT Status

Current status of PNW Information Services systems and services.


Current IT Alerts

 

Users are experiencing difficulties accessing LinkedIn Learning.

LinkedIn Learning is reporting a Stale User Request when attempting to use Purdue Credentials.

Start: 10:37 am, Wednesday, 02/28/2024

End: TBD

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

Currently there is no Scheduled Maintenance.

Recent Resolved Issues (30 Days)

Networking will be restarting services on one of the PNW ISE servers to remedy issues with accessing its web GUI.

No impact is expected during the restart process.

 

Start: 8:00 PM, Tuesday, 02/27/2024

End:  9:00 PM, Tuesday, 02/27/2024

Users are experiencing difficulties accessing multiple PNW applications, such as the MyPNW Portal, DegreeWorks, Cognos, UniTime, and Banner. Systems administrators are aware of the issue and are investigating.

Start: 4:19pm, Monday, 02/26/2024
End: 8:29 pm, Monday, 2/26/24

Some users reported seeing a Cisco Secure Endpoint message stating that there was a threat was detected involving “Malicious Activity”, or that Secure Endpoint was disabled. Cisco discovered an issue with its virus definitions which resulted in a number of false positives, which has since been fixed.

Please contact the CSC immediately if you see a Cisco Secure Endpoint message.

Start: 12:00pm, Monday, 02/26/2024
End: 3:40pm, Monday, 02/26/2024

Network technicians were testing and repairing a downed connection between PNW and Purdue Fort Wayne. No expected impact, but potential loss of network redundancy.

Start: 8:55am, Thursday, 02/22/2024
End: 11:00am, Thursday, 02/22/2024

Network technicians identified a downed connection between PNW and Purdue Fort Wayne. No expected impact, but potential loss of network redundancy.

Start: 6:50pm, Tuesday, 02/20/2024
End: 9:20pm, Tuesday, 02/20/2024

Power over Ethernet failed in the 3rd floor of CLO. VOIP phones using it were offline, and workstations connected through them were unable to connect to the network.

Start: 7:00am, Monday, 02/19/2024
End: 2:00pm, Monday, 02/19/2024

Technicians restarted Cognos servers during the below maintenance period. Cognos was inaccessible during this period.

Start: 8:00pm, Monday, 02/19/2024
End: 10:00pm, Monday, 02/19/2024

Some users were unable to reach SAP Fiori, including using SAPGUI.

Start: 5:00am, Monday, 02/19/2024
End: 6:00pm, Monday, 02/19/2024

Kaltura will be unavailable Saturday, February 17th 11:00pm CST to Sunday, February 18th 2:00pm CST for scheduled maintenance. During this time, Kaltura videos will be unavailable in Brightspace. Please be sure to make adjustments and plan accordingly for all of your Kaltura related activities.

 

Start: 11:00pm, Saturday, 02/17/2024
End: 2:00pm, Sunday, 02/18/2024

Technicians will install the latest Banner application upgrades.
The following applications will be unavailable during this maintenance:
• Banner
• Cognos
• MyPNW Portal
• Degree Works
• UniTime

Start: 4:00pm, Saturday, 02/10/2024
End: 10:00pm, Saturday, 02/10/2024

Networking will be updating PNW network routing to prepare for migrating our DHCP to a new system. No impact expected.

Start: 12:00am, Thursday, 02/15/2024
End: 2:00am, Thursday, 02/15/2024

Technicians will be applying quarterly patches to Oracle databases, as well as upgrading Degree Works. The following applications will be unavailable during this maintenance:
• Banner
• Cognos
• MyPNW Portal
• Degree Works
• UniTime

Start: 4:00pm, Saturday, 02/17/2024
End: 9:30pm, Saturday, 02/17/2024

Network vendor has reported a partial outage affecting campus network redundancy. No effect on active network currently.

Start: 7:03am, Thursday, 02/08/2024
End: 9:51am, Friday, 02/09/2024

Some IronPort spam scanning servers were recently restarted to restore performance, and technicians found a queue of messages which were stuck in an unnoticed queue, some of which had been received in 2022. These emails are now being released and may arrive in users’ inboxes if they pass the scan.

Start: 2022
End:  9:21am Friday, 2/09/2024

Due to an issue that occurred during maintenance period, Banner , Cognos, UniTime applications are still unavailable. Degree Works and MyPNW portal are available with limited functionality. We are continuing to troubleshoot the issues.

Start: 4:00am, Saturday, 02/03/2024
End: 8:34am, Sunday, 02/04/2024

Some shared services housed at Purdue West Lafayette may also be affected by issues. Please visit the Purdue IT Status Page for more information.

Purdue IT Status


How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.