IT Status

Current status of PNW Information Services systems and services.


Current IT Alerts

There are no IT Alerts at this time.

Scheduled Maintenance

(see: “When are the PNW Information Services Maintenance Windows?“)

Our Network  Team  will be replacing an old  UPS at the SAB Building. This will cause network access to go out for 5-10 minutes at SAB.

 

Start: 5:00 PM, Saturday, 5/15/21

End: 6:00 PM, Saturday, 5/15/21

Our Enterprise  Application Team  will be restarting the servers that the MyPNW portal is hosted on.

The MyPNW portal will be unavailable during the maintenance window.

 

Start: 5:00 PM, Saturday, 5/15/21

End: 5:15 PM, Saturday, 5/15/21

Recent Resolved Issues (30 Days)

Users were occasionally seeing the below error when sending emails from a PNW email address to an external address (including Purdue.edu addresses), or when sending from an external address to a PNW email address.  Some professors reported difficulty sending to their students, as well.  Our technicians are aware of the issue and are looking into the cause.

  • Delivery Status Notification (Failure)
    The following message to [Email Address] was undeliverable.
    The reason for the problem:
    5.1.0 – Unknown address error 550-‘5.7.606 Access denied, banned sending IP [IP Address]. To request removal from this list please visit https://sender.office.com/ and follow the directions. For more information please go to  [Link]

Update: The issue was caused by a security issue between Cisco and Microsoft.  Their technicians have identified and patched the issue, and are currently seeking the root cause to make a more permanent fix.

Start: 7:00 pm, Thursday, 5/6/21
End: 12:40 pm, Friday, 5/7/21

PNW’s Operations team is reporting that the department field in PNW AD appears to be blank. This information should automatically synchronize. The issue is being investigated. Anyone currently trying to use the PNW Directory or look up department information for persons in Outlook will not be able to see this information at this time.

 

Start: 12:15 pm, Monday, April 26, 2021

End: 11:10 am, Monday, May 3, 2021

An issue was reported which hindered BoilerKey management and password updates.  Users reported being unable to access the BoilerKey page (purdue.edu/boilerkey), receiving an error that it is “Temporarily Unavailable”.  Users attempting to change their password also received “Temporarily Unavailable” or a message that the password didn’t meet security requirements, depending on the system used.

Technicians investigated and found that some of the production servers were over heating and needed to be shut down and cooled.  Once they were able to cool and reboot, the systems came back online.  Most service was restored at 5:00pm, with some non-critical systems staying down until 7:00pm.

Start: 3:30pm, Thursday, 4/29/21
End: 7:00pm, Thursday, 4/29/21

Our Central Desktop Team were applying a new license file for National Instruments.

During this time National Instruments applications were unavailable during the maintenance window.

 

Start: 10:00 AM, Thursday, 4/29/21

End: 10:30 AM, Thursday, 4/29/21

Our Enterprise Application team were applying patches to Banner.

During this time MyPNW Portal, Banner, ODS and Cognos were unavailable during the maintenance window.

 

Start: 12:00 PM, Saturday, 4/24/21
End: 9:00 PM, Saturday, 4/24/21

Users have reported seeing an error saying “CAS is temporarily unavailable” when trying to log into PNW and Purdue websites, and are unable to log into the campus VPN using their BoilerKeys. The technicians in charge of this system in the main Purdue campus have resolved the issue and they are looking into its cause.

Start: 9:00am, Friday, 4/23/2021
End: 10:00am, Friday, 4/23/2021

Our Enterprise Application team was migrating the Banner job services to a new server. Also during this time they were implementing High Availability Configuration for Banner applications.

During this time Banner was unavailable.

 

Start: 5:00 PM, Saturday, 4/17/21
End: 10:00 PM, Saturday, 4/17/21

Networking migrated our network services in Gyte to new routers. No outage is expected due to redundancies in the system, but in the event an error occurs, wired and Wi-Fi connections in Gyte may have been unavailable for up to 10 minutes while the issue was repaired.

Start: 5:00 PM, Saturday, 4/17/21
End: 5:00 PM, Saturday, 4/17/21

 


How can I get IT Notice updates?

Emergency IT Notices are sent to e-mail distribution lists containing users that are affected:

  • #PNW_All_Faculty_and_Staff
  • #PNW_All_Students

Non-Emergency IT Notices, and Scheduled Maintenance notifications are sent to the e-mail distribution list:

  • #PNW_ITNotice

Users will need to opt-in to this distribution list if they would like to receive these updates.  How to join/leave e-mail distribution lists.

All IT Notices and Scheduled Maintenance notifications will be posted to this site.