IS Strategic Plan

The Information Services strategic plan connects our objectives with PNW institutional goals, guided by the IS mission and vision. IS objectives are listed to the right, aligned with each institution goal.

  1. Develop and enhance state of the art learning environments
    1. Maintain, upgrade and standardize classrooms
    2. Develop active learning and collaboration rooms
    3. Increase storage for faculty, staff and students
    4. Increase LMS usage to enhance learning environments for students
    5. Develop enhanced use of online library databases
  2. Provide innovative technology tools, promoting collaboration, communication and success
    1. Provide enhanced interactive SIS tools
    2. Provide mobile applications to PNW Constituents. The applications will provide access to high demand information and extend Banner functionality
    3. Investigate use of Office365
    4. Develop enterprise collaboration tool
    5. Automate, simplify and direct flow of information across institution
    6. Make Banner tools more intuitive and customer friendly
    7. Provide enhanced Business Intelligence tools
    8. Provide ability to convert paper processes into electronic form for easier sharing, archiving and retrieval
  3. Deliver exceptional technology experiences
    1. Audit Google group’s distribution to targeted communications are received.
    2. Improve process for disabling students accounts
    3. Library open learning sessions/in class and in-library instructional sessions/workshops
    4. Publish the completed service catalog on the IS website
    5. Automate process to add VPN security group to all active students
    6. Achieve and maintain outstanding customer service
    7. Conduct online and paper surveys to discover our strengths and weaknesses
  1. Support high quality teaching focused on student success, experiential learning and civic engagement
    1. Continue to provide resources and professional development for faculty to leverage technology to enhance student learning environments
    2. Continue to shape and mold the Digital Learning Certificate Program to meet the needs of PNW.
    3. Develop other programs that support faculty at all levels.
    4. Continue to improve and promote library instruction using new technologies and pedagogies, to increase learning at higher levels and at point of need.
    5. Provide internships through experiential learning
    6. Provide professional development for staff, so they are familiar with current trends in librarianship and with technology
  2. Implement best practices in recruiting and retaining diverse-high quality faculty and staff with commitment to PNW mission
    1. Provide ample professional development to staff, concentrating, but not limited to diverse or protected groups.
  3. Create and implement a robust program of professional development that includes learning, engagement and discovery
    1. Promote and support publishing and presentation opportunities for staff
    2. Offer IS retreats and brainstorming sessions for staff to voice their opinions and offer ideas for working smarter.
    3. Provide training, resources, and support on software such as MS Office tools, WebEx, etc.
    4. Professional Development for all IS staff
    5. Yearly IS Staff Evaluations
    6. Improve IS onboarding approach for new PNW employees
    7. Work closely with OIT and other areas to enhance skills that librarians can use in classroom instruction
    8. Continue to attend conferences and seminars, talking with vendors, seeing demos of new equipment
    9. Training sessions for other IS groups
  4. Engage and support faculty in high-quality, scholarly and creative work including interdisciplinary collaborations
    1. Promote publishing and presentations at national and international conferences, as well as on campus function
  5. Strengthen resources and support structures for faculty research, grant writing and creative activity
    1. Keep equipment and technology current. Keep up with devices that students use.
  1. Promote an environment that embeds learning through community engagement, discovery and researchContinue recruiting interns when projects arise
  2. Continue participation, memberships and holding offices in outside entities, such as Hammond Reads, One Region one Book, Building Community through the Arts
  3. Continue to have events in libraries that attract outside patrons such as: lecture series, poetry readings, art shows.
  4. Provide real-world experience for our CSC / Desktop student workers
  1. Promote a culture of diversity and inclusivityHiring more international students, finding more diverse population
  2. Include more staff on committees that embrace diversity, such as Multicultural Campus Committee and others
  3. Collect material for library that supports diversity and inclusivity including print and electronic material
  1. Implement programs to improve awareness and understanding of rewards, responsibilities and challenges associated with various careers
    1. Design library instruction for specific careers, offer workshops for diverse groups related to careers
  2. Focus on building and maintaining lasting connections with business, surrounding community and populations we serve, including not-for-profit, educational and governmental organizations
    1. Develop and engage regional IT leadership
    2. Collaboration with other universities
  3. Connect student organizations to business and community organization for mutual exchange and benefit
    1. As sponsors of the Student Software Engineering Club, promote an environment that embeds learning through community engagement, discovery and research
  1. Provide Enterprise Class Business Continuity/Disaster Recovery
    1. Provide Business Continuity Planning
  2. Provide a secure campus computing environment
    1. Routinize the PNW faculty & staff computer replacement plan
    2. Provide Campus with Information Security Awareness
    3. Provide Regulatory Compliance
    4. Improved Data Security
    5. Enterprise Data Warehouse Installation
    6. Deliver information and tools to PNW faculty/staff/students.
    7. Implement next-generation email security
    8. Two-factor authentication for services
    9. Implement one system to centrally manage all PNW computers
    10. Upgrade Westville supported Cisco to NAC enabled/POE enabled Extreme Networks
    11. Support internal control aids in managing risks
  3. Provide and maintain a single source of consistent information on all operational services
    1. Maintain a centralized computer inventory with 95% accuracy
    2. Provide software for planning, scheduling, organizing and manage resources.
    3. Research and implement proactive approach to system monitoring Identify new monitoring tools and supporting processes
    4. Research and implement proactive approach to end to end network monitoring.
  4. Provide “Always on” infrastructure, technology, and services that can scale with the University’s demands
    1. Cloud storage for file services
    2. Cloud first strategy
    3. Utilization of Testing environments
    4. Migration of select systems and services to Cloud infrastructure
    5. Achieve 99.9% system uptime on hosting platforms
    6. Develop System capacity plans
    7. Hammond IBM Cable Replacement
    8. Westville Legacy CAT5 replacement
    9. Build out Phase I Westville VDI
    10. Add 3rd backup copy cloud storage pilot
    11. Add testbed IAAS cloud
    12. Westville outdoor wireless addition
    13. Implement public AS number and intercampus transit routing
    14. Implement Westville Server Farm Checkpoint SPI firewall Cluster
    15. Upgrade Hammond core2/legacy routers 1G to 10G
    16. Upgrade Porter/UNSV/SAB
    17. Phase out HP generation 7 blades
    18. VMware HA management solution
    19. Implement public IPv6 address/routing
    20. Upgrade second generation Hammond 2×2 access points
    21. Implement an Enterprise-wide Fax solution
    22. Dynamic E911 Updates
    23. Investigate options for Softphones on PC / Laptops
    24. SpeechView for voice messages to text
    25. Develop Plan and Decommission Westville PBX
    26. Develop a life cycle plan for video conference rooms.
    27. Complete Health assessments and Implement life cycle plans to refresh existing end-of-life (EOL) Servers Infrastructure/Network Health assessment